After criticism, Delta tweaks new service animal policy


After criticism from groups representing blind people, Delta Air Lines is tweaking its new policy for travelers with service animals.

As part of tightened restrictions for passengers with emotional support animals starting March 1, Atlanta-based Delta was planning to require those with service or support animals to submit veterinary health forms or immunization records online 48 hours in advance.

But the National Federation of the Blind and the American Council of the Blind said the restrictions were onerous and “violate the principle of equal access” for those with disabilities. For those with service animals, Delta will now no longer require the submissions 48 hours in advance; instead, the forms can be presented at the airport if requested. However, those with emotional support or psychiatric service animals will still have to submit their forms online 48-hours in advance and must use the full-service check-in counter at the airport.

VIDEO: Previous coverage of this issue

MYAJC.COM: REAL JOURNALISM. REAL LOCAL IMPACT.

AJC Business reporter Kelly Yamanouchi keeps you updated on the latest news about Hartsfield-Jackson International Airport, Delta Air Lines and the airline industry in metro Atlanta and beyond. You'll find more on myAJC.com, including these stories:

 

Never miss a minute of what's happening in local business news. Subscribe to myAJC.com.


Reader Comments ...


Next Up in Local

Truck hit by train after getting stuck on tracks outside Vinings restaurant
Truck hit by train after getting stuck on tracks outside Vinings restaurant

A pickup truck was hit by a train outside a train-themed restaurant in Vinings Tuesday evening, police confirmed. The truck’s driver got his vehicle stuck on the railroad track in the parking lot of Orient Express at 2921 Paces Ferry Road, Cobb County police spokesman Wayne Delk told AJC.com. Orient Express is a Chinese, sushi and hibachi...
Carjacking in NW Atlanta prompts police chase that injures bicyclist
Carjacking in NW Atlanta prompts police chase that injures bicyclist

One person is in custody and one is on the run in northwest Atlanta after a police chase that left a bicyclist injured Tuesday night, authorities said. Two men are accused of carjacking someone near Spring Street and 10th Street, prompting a brief chase with police, Atlanta police spokeswoman Stephanie Brown said. At some point during the chase, a...
DeKalb voters complain of election issues as county certifies votes
DeKalb voters complain of election issues as county certifies votes

In less than 30 minutes Tuesday afternoon, the DeKalb County Elections Board certified its midterm election results, touted their hard work and listened to questions and complaints from residents about the election process. But hours after the meeting, a “technical glitch” prevented the certified numbers from being posted to the ...
Amazon headquarters decision: It’s not Atlanta
Amazon headquarters decision: It’s not Atlanta

In the end, Georgia didn’t convince Amazon that Atlanta is the best location for its second headquarters. Or even the second best. The Seattle-based tech giant made it official Tuesday, announcing that it will split its proposed $5 billion HQ2 project into two operations. One will be in New York’s Long Island City in Queens and the other...
Atlanta eyes regulation of booming electric scooter business
Atlanta eyes regulation of booming electric scooter business

To supporters, they’re an inventive, convenient way to get around the city without much of a carbon footprint. To critics, they’re critters that litter Atlanta’s sidewalks, posing a danger to pedestrians, drivers and the people who use them. Love ‘em or hate ‘em, those dockless scooters that popped up around Atlanta...
More Stories