For more than a year, Georgians who need food stamps have battled a flawed call-in system that often thwarts their attempts to apply for or renew benefits, The Atlanta Journal-Constitution has learned.
The story you're reading is premium content from The Atlanta Journal-Constitution. Subscribers get total access to all our in-depth news, digital editions and exclusive premium content. You can now also buy a 24-hour digital pass or 7-day digital pass.
AJC Print subscriber - I've already registered my account.Sign In
AJC Print subscriber - I need to register my account for digital access.Access Digital
Read MyAJC.com now - 24-hour digital pass99¢ for 24-hours
Read MyAJC.com all week - 7-day digital pass$3.99 for 7-days
Subscribe to AJC for as little as 33¢ per dayView Offers
Staff photographer Curtis Compton contributed to this report.
How we got the story
When one local resident called to describe his frustration with the call-in system for food stamp recipients, reporter Craig Schneider decided to see if problems were widespread. Inquires on Twitter and Facebook elicited several similar complaints. Schneider contacted Atlanta Legal Aid, which connected him with Georgetown professor David Super, who has documented longstanding problems in the state’s system. The state Department of Human Services, which administers food stamps through its Division of Children and Family Services, also provided records at the AJC’s request.