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How we got the story
Beginning before dawn and through late afternoon, two AJC reporters and an editor tried more than 40 times to get onto the Health Insurance Marketplace website and never succeeded. We received an email from a woman who said she successfully navigated the whole site and learned what her options are, but we were unable to reach her to confirm her identity. There are almost certainly others who accessed the site in Georgia, but none of the experts, officials, advocates and ordinary consumers with whom we spoke was able to get in, and neither were we.
Help with the exchange
Use the live chat on HealthCare.gov. (This was only sporadically available on Tuesday.)
Find someone who can help you in person at localhelp.healthcare.gov. A search of the central Atlanta ZIP code 30303 turned up 35 listings.