What do airline passengers complain about the most?


As the backlash continues after a passenger was dragged off of a United Airlines flight, we’re looking into federal records to see the top issues travelers have with airlines. 

Nearly 18,000 people called or went online to file official complaints with the Department of Transportation last year. 

>> Read more trending news

Digging through complaints, we found out being bumped off of flights is not one of the biggest issues from travelers.

Fewer than 600 people reported that problem to the DOT. 

Flight problems like delays and cancellations were the number one complaint.

Lost or damaged bags were the number two complaint.

The most complained about airline was Spirit. United was towards the bottom as well. 

Southwest Airlines had the fewest complaints.

Our Justin Gray learned that out of more than 700 million flights in 2016, only 20 people complimented their air service to the Department of Transportation. 

Charlie Leocha, with Traveler's United, said it's travelers who suffer when flights are overbooked. 

"They're trying to save money. They're pinching pennies. They're cutting corners and it's not good for consumers," he said.

The total number of customer complaints is actually down year to year.


Reader Comments ...


Next Up in Nation & World

Deployed troops unable to watch NFL playoffs due to government shutdown
Deployed troops unable to watch NFL playoffs due to government shutdown

As a result of lawmakers failing to resolve a standoff over immigration and spending, the United States government has been shut down indefinitely – meaning everyone has been affected, including troops overseas. There is a lot of fallout from the shutdown. From government employees who aren't being paid, including the Defense Department...
Trump campaign ad calls Democrats 'complicit' in killings by undocumented immigrants
Trump campaign ad calls Democrats 'complicit' in killings by undocumented immigrants

A new ad released by President Donald Trump's campaign is claiming that Democrats are “complicit” in killings by undocumented immigrants. The ad was released after Senate Democrats opposed a short-term spending bill to keep the government from shutting down. “President Trump is right — build the wall, deport criminals...
Michael Phelps reveals he considered suicide after 2012 Olympics
Michael Phelps reveals he considered suicide after 2012 Olympics

Swimmer Michael Phelps has revealed that after the 2012 Olympics, he considered suicide. “Really, after every Olympics I think I fell into a major state of depression,” he told David Axelrod at the fourth annual conference of the Kennedy Forum, an organization for mental health advocacy, according to CNN. Phelps revealed that...
Dogs found in perfect condition in home where 13 siblings held captive
Dogs found in perfect condition in home where 13 siblings held captive

A pair of well-kept dogs were taken from the Perris, California, house where 13 children were found shackled and severely malnourished last week. David Turpin, 57, and Louise Turpin, 49, are facing a minimum of 94 years for charges including child neglect and torture after police said their children, ranging from ages 2 to 29, were discovered in their...
Boy, 12, dies from flu-like symptoms in Michigan
Boy, 12, dies from flu-like symptoms in Michigan

A 12-year-old boy from Michigan who vomited during dinner one night, went to an urgent care facility the next night and had a flu test come back negative tragically died the very next morning. Michael Messenger’s family can’t believe how quickly their world was turned upside-down, losing a son and a brother who had been so full of life...
More Stories